⚠PLEASE READ AND SHARE! THIS IS IMPORTANT INFO REGARDING OUR TEMPORARY APPOINTMENT PROTOCOL.
Due to concerns about the novel coronavirus and related disease (COVID-19), we are taking additional precautionary measures within the hospital to keep our staff, patients, clients, and visitors safe, while continuing to provide essential patient care.
Effective Tuesday, March 17th, only hospital personnel will be allowed inside all areas of the hospital but we will continue to provide service until further notice.
You may continue to call us to schedule an appointment for your pet. However, OUR PHONE LINES ARE EXPECTED TO BE BUSIER THAN NORMAL. Therefore, it may be best to schedule an appointment with your pet portal on our website, www.prairieviewah.com. After creating your portal account on our website, you may also schedule an appointment through our app, MyPetsWellness (by AppointMaster).
What clients should do when they arrive at the hospital with patients:
Call us at 515-986-2841 when you arrive at the parking lot.
Please remain in your vehicle with your animal. Make sure that your dog is securely leashed and that your cat is confined to a carrier before your arrival. We will slip a leash onto your dog, leaving any belongings with you.
Care professionals associated with your appointment will discuss your needs by phone when you arrive. Verbal consent for treatment and details surrounding financial estimates will be authorized via this phone call. At the end of the phone conversation, a care professional will come to the parking lot to bring your animal into the building for evaluation.
After the medical team evaluates your animal, you will receive a phone call to discuss recommendations and a plan moving forward. MAKE SURE YOU BRING YOUR PHONE AND A CHARGER. After the appointment is complete and any additional findings are discussed/questions are answered you will be transferred to a client care coordinator to obtain payment via credit card or Care Credit are preferred, but cash or check will also be accepted.
If you are sick and your pet needs medical attention, please send your pet to be dropped off for the appointment with another person. If you do not have anyone available to bring your pet to us, please call us for further instructions and we will do our best to help you.
Medication and Food Refills:
You may continue to refill your medications and food with us. Our phone lines may be busier than normal, so it may be best to request medication refills by emailing us at firstname.lastname@example.org, through your pet portal on our website, or through our MyPetsWellness App. We will call you when your medication is ready and accept payment over the phone at that time. Once you arrive at our hospital, call our office and our staff will bring the medication or food to your car, or we can arrange to mail your medications to you.
ONLINE REFILLS: We will be here for refills but using our online store is a great tool to utilize during this time, especially if you desire a larger than normal food order. You will not need to leave the house and the medications and food come straight from our supplier. If we are forced to shut down at any point we will still be able to approve food and medication requests filled through our online store!
Boarding Drop-Off and Pick-Up
As for appointments, please remain in your car with your pet. Call us when you arrive at our office and a staff member will review paperwork and drop-off instructions over the phone. One of our staff members will then come to the parking lot to bring your animal into the building.
All belongings, including bowls, toys, leashes, collars, must not accompany your pet. You may bring a small container of your pet’s food with you.
Upon pick-up, please call our office when you arrive and remain in your car. We will review any pertinent information and collect payment over the phone. One of our staff members will then come to the parking lot to bring your animal to you.
Please be patient with us as we navigate this new process with you. If we are to become short-staffed, waiting times may be longer than normal. We are so very sorry to inconvenience anyone. Our primary goal is to stay healthy, keep others around us healthy and continue to provide service throughout the duration of this pandemic.
The Centers for Disease Control have a comprehensive website with general information and more about COVID-19 and animals: https://www.cdc.gov/coronavirus/2019-ncov/faq.html